Simplifying the mid-length rental process by connecting real estate agents, rental clients, and property owners on one platform
The Challenge
Wayhome serves as a vital connection between real estate agents, rental clients, and property owners, streamlining the process of finding mid to long-term rentals. Whether the move is local or across states, Wayhome's mission is to ease homeownership transitions by providing comfortable accommodations during the critical interim period. Agents play a key role in ensuring smooth move-ins, contributing significantly to a stress-free process.
Goals
1. Create an enhanced agent-partner dashboard expereince
2. Design a client progression tracking feature
3. Build a reminder-driven Agent Partner messaging feature
Role
UX UI Designer
UX Researcher
Duration
4 Months
Team
Nicolas Desranleau
Madison Payne
Luke Kemper
Competitor Analysis
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Renter and property owner messaging
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Lists closest facilities to property
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Profile of property owner
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Renter and property owner messaging
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Property owners dashboard
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3D view of the property listing
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Renter and property owner messaging
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Breakdown of all costs and fees
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Intuitive property layout
Flow Map
Solution
Modernized Dashboard
The new dashboard streamlines agent partners' client management, providing an instant overview of clients'
stages and easy access to individual client files.
This optimizes agent productivity by offering a centralized
hub for managing and tracking client interactions.
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To enhance agents partner's professional representation,
a dedicated left-side panel allows effortless editing of their information, providing a real-time preview of how their information is presented across all Wayhome communications.
Events Timeline
The events page offers a chronological view of the client's stay timelines, providing suggested meaningful messages for agent partners to send during key moments of their client's stay.
This builds strong relationships and aids in client retention for future homeowner transactions, facilitating proactive client engagement and building long-term relationships.
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Agent partners can access and review previous property listings they have sent to their clients.
Review Listings
The listing tab is the designated space where agent partners review and preview listings before sending them to their clients, ensuring quality control and suitability of each listing for the client's needs.
Following the dispatch of a listing, the agent partner can effortlessly access and review the most recent sent listing, maintaining continuous awareness and facilitating informed decision-making.
Stay Preferences Management
The stay preferences tab enables agent partners to view and update
clients' rental stay preferences, guiding Wayhome specialists in curating listings tailored to clients' preferences for the agent's review.
This streamlines the process of matching clients with suitable listings, ensuring a personalized and efficient experience for both agents and clients.